Refund Policy
Last updated: 22 September 2026
Try before you buy
Because subscription access is delivered digitally and instantly, we strongly recommend requesting a free trial and testing the service on your own device before subscribing. This lets you confirm compatibility and stream quality up front.
Once a subscription is active
As login credentials are issued instantly and can't be "returned" once shared, we generally don't offer cash refunds once a paid subscription has been activated and used. This is standard for instantly-delivered digital access services.
Genuine service issues
If you experience a genuine, verifiable service problem — for example, access that never worked correctly after our support team has tried to help you resolve it — contact us. We'll work with you to fix the issue, and may offer a replacement subscription or partial credit at our discretion where appropriate.
How to request help
Email us at support@iptvukprovider.com with your order details and a description of the issue, including your device and IPTV app, so we can help as quickly as possible.